Privacy Policy

Privacy Policy 

Last Updated: August 12, 2026

 

At DermatologistCart, we value your trust and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, utilize, share, and protect your information when you access our website, purchase our skincare products, or communicate with us.

Our store is hosted on the Shopify platform, which provides the online e-commerce infrastructure enabling us to deliver our products and services to you.

1. Information We Collect

We gather various types of personal information depending on how you interact with our website:

  • Contact & Identification Data: Your full name, billing address, shipping destination, phone number, and email address.

  • Financial & Payment Data: Payment details (credit/debit card numbers), transaction histories, payment method preferences, and payment confirmations.

  • Account Credentials: Passwords, usernames, security preferences, and saved account settings.

  • Order & Shopping History: Items viewed, added to your cart or wishlist, completed purchases, returns, or cancellations.

  • Communication Logs: Information and attachments shared when contacting customer support or inquiring about products.

  • Technical & Device Data: IP address, device model, operating system, browser type, network details, and unique digital identifiers.

  • Usage Details: Data on how and when you navigate, search, or interact with our online store.

2. How We Source Your Information

We collect data through several methods:

  • Direct Interaction: Information provided when creating an account, making a purchase, subscribing to newsletters, or contacting support.

  • Automated Technologies: Technical data gathered via cookies, pixel tags, and tracking scripts as you browse our site. You may manage cookie preferences through your browser settings.

  • Third Parties & Service Providers: Information supplied by payment processors, delivery partners, marketing channels, and analytics tools.

3. Purpose of Processing Your Information

We use your personal data to deliver a secure and seamless shopping experience, specifically to:

  • Fulfill Orders & Services: Process payments, ship orders, manage returns, update account details, and display relevant recommendations.

  • Marketing Communications: Send updates, promotional offers, and targeted advertising based on browsing history or previous purchases (where permitted).

  • Fraud Prevention & Security: Verify user identities, safeguard payment transactions, monitor unauthorized activity, and enforce store policies.

  • Customer Support: Respond to inquiries, troubleshoot order issues, and manage customer relations.

  • Legal Compliance: Comply with court orders, regulatory mandates, and law enforcement requests.

4. Sharing & Disclosure of Personal Data

We may share your information with trusted third parties under specific circumstances:

  • Platform & Service Providers: Shopify and key operations vendors (payment gateways, logistics providers, cloud storage, customer support systems).

  • Marketing Partners: Digital advertising and promotional partners to deliver tailored promotional communications.

  • Corporate Structure: Internal affiliates or partners in the event of a merger, acquisition, or restructuring.

  • Legal Requirements: To protect legal rights, enforce terms of service, investigate fraud, or meet legal obligations.

5. Shopify Infrastructure

Because our platform is powered by Shopify, Shopify processes personal information regarding your interaction with our store. Information submitted may be transferred across international borders and stored on servers operated by Shopify and its infrastructure partners. To learn more about how Shopify handles personal information, view the Shopify Consumer Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our store. We do not respond to "Do Not Track" signals at this time.

7. External Links & Third-Party Sites

Our site may feature links to external websites or third-party platforms. We are not responsible for the content, security practices, or privacy notices of non-affiliated sites. We recommend reviewing the policies of any external platform you visit.

8. Children's Privacy

Our store is intended solely for adult consumers. We do not knowingly collect or solicit personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately to request deletion.

9. Data Security & Storage

While we implement administrative and technical safeguards to protect your data, no method of transmission over the internet is completely secure. We retain personal information for as long as necessary to maintain accounts, fulfill orders, handle legal disputes, and comply with regulatory duties.

10. Your Privacy Rights

Depending on your location, you may exercise the following rights regarding your personal information:

  • Access / Right to Know: Request copies of the personal data we hold about you.

  • Correction: Request updates or corrections to inaccurate information.

  • Deletion: Request that we delete your personal data, subject to legal retention obligations.

  • Data Portability: Receive your information in a structured, portable format.

  • Marketing Opt-Out: Unsubscribe from marketing messages at any time via the link provided in promotional emails.

For customers in India: In accordance with the Digital Personal Data Protection Act (DPDPA) 2023, you have the right to access, correct, and erase your personal data, as well as the right to grievance redressal. You may also nominate a representative to exercise these rights on your behalf. To exercise any of these rights, please contact us using the information below.

To exercise any of these rights, please contact us using the information below.

11. International Transfers

Your data may be processed and stored in regions outside your home country. For transfers originating from the European Economic Area (EEA) or United Kingdom, recognized legal mechanisms such as Standard Contractual Clauses (SCCs) are utilized.

12. Policy Updates

We reserve the right to revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with an updated date.

13. Contact Information

For privacy questions, access requests, or concerns, please reach out via:

Email: dermatologistcart@gmail.com

Phone: +91 9470470285

Mailing Address: Near Eidgah, Gondapur, Nawada, Bihar – 805112, India