Return & Refund Policy

Return & Refund Policy

At DermatologistCart, we strive to provide high-quality skincare and dermatological products. Due to the personal care and hygienic nature of our products, we have established the following policy regarding returns, refunds, and replacements.

Last Updated: August 12, 2026

1. Eligibility for Returns & Replacements

We accept return or replacement requests within 7 days of delivery under the following conditions:

  • Damaged or Defective Items: The item arrived damaged, broken, or defective.
  • Incorrect Product Delivered: You received an item different from what was ordered.
  • Unopened Products: For hygiene and safety reasons, unopened products in their original, sealed packaging may be eligible for return.

Note: Opened or used cosmetic and skincare products cannot be returned or refunded unless defective.

2. Non-Returnable Items

To ensure safety and quality standards, the following items are non-returnable:

  • Opened, unsealed, or used skincare or cosmetic items.
  • Products purchased on clearance, final sale, or special promotions.
  • Gift cards.

3. How to Request a Return or Refund

  1. Contact Us: Reach out to our customer support team via our Contact Page or email us at dermatologistcart@gmail.com within 7 days of receiving your order.
  2. Provide Order Details: Include your Order Number, a description of the issue, and clear photos or videos of the damaged or incorrect item(s).
  3. Approval & Instructions: Once your request is reviewed and approved, our team will provide instructions on returning the item or issuing a replacement.

4. Refunds

  • Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be credited back to your original payment method within 7 business days.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).
  • Late or Missing Refunds: If you have not received your refund after 7 business days, please first check with your bank or payment provider, then contact us at dermatologistcart@gmail.com.

5. Order Cancellations

Orders can be canceled within 2 hours of placement, before processing begins. Once an order has been dispatched, it cannot be canceled. However, you may initiate a return upon receipt if the item is eligible under this policy.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Contact Us

For any queries or concerns, please reach out to us:

Email: dermatologistcart@gmail.com

Phone: +91 9470470285

Mailing Address: Near Eidgah, Gondapur, Nawada, Bihar – 805112, India