Shipping Policy

Last updated: August 10, 2026

At DermatologistCart, we strive to process and dispatch your orders efficiently so that your cosmetics and skincare essentials reach you safely and on time. Please review our shipping policy below to understand our fulfillment times, delivery rates, and procedures.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and official holidays) after receiving your order confirmation email.

  • You will receive a second notification with tracking information once your order has shipped.

  • During peak seasons, promotional sales, or product launches, processing times may take slightly longer. We appreciate your patience.

2. Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping method.

  • Standard Shipping: Estimated delivery within 3 to 7 business days after dispatch.

  • Express Shipping: Estimated delivery within 1 to 3 business days after dispatch.

  • Free Shipping: We offer free standard shipping on qualifying orders above a specified threshold (as advertised at the top of our store page).

Note: Delivery times are estimates provided by our courier partners and are not guaranteed.

3. Order Tracking

Once your package has been shipped, you will receive an email containing a tracking link and shipment details. Please allow up to 24 hours for the tracking information to update in the carrier's system.

4. Shipping Address & Modifications

  • Please double-check your shipping address prior to completing checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If you notice an error in your shipping details, please contact us immediately at dermatologistcart@gmail.com. Once an order has been dispatched, we are unable to change the delivery address.

5. Delayed, Lost, or Stolen Packages

  • If your order status indicates delivered but you have not received it, check around your property or with neighbors before contacting customer support.

  • While DermatologistCart is not directly responsible for delays, lost packages, or theft caused by third-party shipping carriers, we are committed to helping you resolve transit issues. Please report missing packages to us within 7 days of the marked delivery date so we can assist in opening a carrier investigation.

6. Damaged Shipments

If your order arrives with damaged outer packaging or broken products:

  • Please take photos/videos of the damaged packaging and product immediately upon arrival.

  • Contact our customer service team within 48 hours of delivery with your order number and photo evidence so we can arrange a suitable replacement or resolution.

7. Contact Us

For any questions regarding shipping, order tracking, or delivery issues, please reach out to us:

Email: dermatologistcart@gmail.com

Phone: +91 9470470285

Mailing Address: Near Eidgah, Gondapur, Nawada, Bihar – 805112, India